Privacy Policy
Thank you for choosing EatClean Foods Co. We are committed to protecting your personal information and your right to privacy. When you visit our website and use our products, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our site and our services.
This privacy policy applies to information collected throughout our website. Please read this privacy policy carefully as it will help make informed decisions about sharing your personal information with us.
Privacy policy
1.1. This privacy policy gives you information about how EatClean Foods Co. collects and uses your personal data through your use of this website, including any data you may provide how we collect, use, and process your information in compliance with the Kenya Data Protection Act, 2019 (“DPA”).
1.2. This website is not intended for children and we do not knowingly collect data relating to children.
Controller
1.3. EatClean Foods Co. is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
1.4. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in the contact details section (paragraph 10).
2. The types of personal data we collect about you
2.1. Personal data means any information about an individual from which that person can be identified.
2.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
(a) Identity Data includes first name and last name.
(b) Contact Data includes billing address, delivery address, email address and telephone numbers.
(c) Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
(d) Technical Data includes ,- your login data and location, ].
(e) Profile Data includes your username and password, purchases or orders made by you.
(f) Usage Data includes information about how you interact with and use our website.
3. How is your personal data collected?
3.1. We use different methods to collect data from and about you including through:
(a) Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:
(i) apply for our products;
(ii) create an account on our website; or
(iii) give us feedback or contact us.
(b) Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your browsing actions and patterns. We collect this personal data by using cookies.
Legal basis
4.1. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
(a) Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
(b) Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
(c) Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
(d) Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to receiving offers from us..
Purposes for which we will use your personal data
4.2. We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of data | Legal basis [and retention period] |
| To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you. This includes confirming with you that your account has been created on our website and maintaining your account details on our website. We will retain this data until you delete your account. |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you. This includes confirming your order via email and communicating with you on the time and place of delivery of your order. (b) Necessary for our legitimate interests (to recover debts due to us) We will retain this data for the duration off the order processing and delivery. |
| To manage our relationship with you which will include dealing with your requests, complaints and queries. | (a) Identity (b) Contact (c) Profile | (a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests to keep our records updated and manage our relationship with you when we respond to a query or complaint you have made to us. We will retain this data for as long as is necessary to respond to your query/complaint. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact | (a) Necessary for our legitimate interests for running our business, provision of administration and IT services and network security. (b) Necessary to comply with a legal obligation We will retain this data for as long as is required to fulfil our legitimate interests. |
5. Disclosures of your personal data
5.1.3. Please be aware that if you request us to use your chosen delivery service within Kenya, we will make reasonable efforts to ensure that they handle your personal data in accordance with our Privacy Policy and relevant legal requirements. However, we do not provide any warranties regarding their compliance with these obligations and therefore cannot be held liable for any non-compliance.
6. International transfers
7.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
8.1. Details of retention periods for different aspects of your personal data are set out in the table (Purposes for which we will use your personal data) above.
8.2. In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.
9.1. You have a number of rights under data protection laws in relation to your personal data.
9.2. You have the right to:
(a) Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
(b) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
(c) Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
(d) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
(e) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
(f) Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
(g) Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
(i) If you want us to establish the data’s accuracy;
(ii) Where our use of the data is unlawful but you do not want us to erase it;
(iii) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(iv) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
9.3. If you wish to exercise any of the rights set out above, see Contact details (paragraph 10).
No fee usually required
9.4. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Time limit to respond
9.5 We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.1. If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:
(a) Email address: admin@eatcleanfoodsco.com
(b) Telephone number: 0732885622
- 11.1. You have the right to make a complaint at any time to the Office of The Data Protection Commissioner We would, however, appreciate the chance to deal with your concerns before you approach the Office of the Data Protection Commissioner (ODPC) so please contact us in the first instance.
We keep our privacy policy under regular review. This version was last updated on [25th of February, 2025].
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
13.1. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.